Whangarei Online Toystore Wins More FM Northland Customer Choice Award 2021

Five years ago, Thomas Online owner, Kylie, launched the business having decided a high-quality department store, supplying licensed characters, partyware, manchester, kitchenware and kids’ favorite bands, was just what the city of Whangarei needed. And the community responded – so much that Thomas Online won the “More FM Northland Customer Choice Award” at this year’s Northland Business Excellence Awards!

What makes Thomas Online the online the More FM Northland Customer Choice store of choice?

For the newly awarded owner, there’s nothing like the look of wonder on a child’s face when they open up a Thomas Online toy delivery. Knowing that their parents are just as excited by the delivery, because they know their child will be entertained and they will be able to get a few quiet moments is also a nice feeling for kylie. And that’s what Thomas online does best – they make sure that kids and parents alike are considered within their business. 

At Thomas Online, they believe in a world where toys are just as important as they are fun. They know that by playing with a toy your child is developing skills that will last them a lifetime.That’s why they’ve made it their mission to stock a variety of toys from action figures and playsets to dolls and puzzles. Whether your child enjoys getting creative with blocks, playing pretend with dolls, or busting their boredom with a puzzle, Thomas Online is sure to have what your child loves. 

As a mother of two young boys, balancing work and life, Kylie knows all too well that the day-to-day can sometimes lead to forgetting the little details – like picking up the wrapping paper for your childs birthday gift that you purchased two weeks earlier. That’s why Kylie decided to offer a free gift wrapping service, to help parents, grandparents, uncles, aunties, and those who just don’t like wrapping presents – helping you tick that little detail off your list. After all, for a child, the presentation of a gift is just as important as the gift itself! This exceptional service lets you select from an incredible assortment of wrapping paper, featuring your child’s favorite characters like Batman, My Little Pony, Ariel, Cinderella, Spiderman, and much, much more. But why stop there? Did you know that Thomas Online also has all your partyware needs sorted? Whether you need balloons, birthday bunting, garlands, tablecloths, loot bags, loot, invitations or costumes, their incredible range of party decorations are sure to get you in the mood to celebrate your little one’s birthday! You certainly won’t find this extensive range anywhere else in Northland. 

For her customers, Kylie is praised highly for her above and beyond attitude. 

‘Kylie (owner) is so dedicated to her customers and her business. She always goes out of her way to make sure that she has the best products available for kids and is such an easy person to communicate with. Puts 110% into her business every day.’ 

This was a sentiment echoed by the judges of the 2021 Northland Business Excellence Awards who commented on Kylie’s success through her ‘obvious, passion and pride’ and ‘personal touch’. 

What are the Northland Business Excellence Awards?

The online toy shop beat off stiff competition from a number of Northland businesses to take the title at this year’s awards judging. The NorthChamber Northland Business Excellence Awards is an annual event offering the perfect opportunity for local businesses to run a comprehensive ‘health check” of their operations using a framework underpinned by the internationally recognised Baldridge Business Excellence Criteria.

It encourages owners to benchmark their business and showcase all the incredible work that goes into making a it a success. The comprehensive feedback from the judging panel offers business owners insights into focus areas and opportunities that will help develop and strengthen their organisation. Everyone who enters comes away with added value from this feedback process.

Finalists and winners in the Awards have the knowledge that their business has been put through a stringent process including site visits and face to face interviews and should rightfully feel proud of their achievement.

If you haven’t yet purchased from Thomas Online, what are you waiting for? Browse our range here.