Terms and Conditions for Thomas Online

By accessing or using thomasonline.co.nz, you agree to be bound by our Terms & Conditions, Privacy Policy, and Shipping & Payment Policy. These terms apply to all visitors, buyers, and users of the site. We reserve the right to update or modify these terms at any time, and you should review them regularly to stay informed.

Consumer Guarantees Act & Jurisdiction

These terms do not limit your rights under the Consumer Guarantees Act 1993. Any disputes regarding the use of this site will be handled according to New Zealand law.

Acceptance of Terms

By continuing to use our site, you accept the most current Terms & Conditions. We have the right to change or remove content, refuse service, or cancel orders at our discretion. If we cancel an order after payment has been made, a full refund will be issued.

Indemnification

By using our website, you agree to indemnify Thomas Online and its affiliates from any claims, losses, or damages arising from your use of our site or any breach of these terms.

Pricing & Errors

All prices on the website are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST). For international customers, GST will not apply, and the amount charged will depend on exchange rates. We reserve the right to adjust prices and correct any errors on the site. In case of a pricing error, we may cancel the order and issue a refund.

Errors, Updates & Viewing Content

While we aim to keep the website error-free, we cannot guarantee that all content is 100% accurate at all times. Please report any errors to info@thomasonline.co.nz. For optimal site usage, we recommend using updated browsers such as Microsoft Internet Explorer or Mozilla Firefox.

Liability Disclaimer

We take measures to protect our site from viruses and errors, but we do not accept responsibility for any damage caused to your devices during the use of thomasonline.co.nz.

Newsletters & Reviews

When you subscribe to our newsletter, you will receive updates about promotions, new arrivals, and special product offers. If you no longer wish to receive our newsletter, you can unsubscribe anytime. After receiving your order, we will send a review request to gather feedback for future improvements.

Delivery Information

We ensure all orders are shipped using reputable couriers, and we will provide tracking details whenever possible. Delivery is subject to availability, and signature is required upon delivery. If you’re unavailable, the goods may be returned to us at your expense.

Payment Options

We offer several secure payment methods, including:

• Credit Card: Payment is processed through the Digital Payment Solutions (DPS) gateway for secure transactions.
• PayPal: Easy, secure payments through your PayPal account.
• ZIP: A buy now, pay later service that allows you to pay in installments.
• Klarna: Flexible payment options allowing you to split your purchase into 4 interest-free payments.
• Direct Credit: Pay directly via Internet Banking or Bank Deposit, referencing your order ID.

For ZIP, Klarna, and PayPal, payments are processed immediately upon order confirmation. With Direct Credit, orders are reserved for 48 hours, and items are shipped once payment is received.

Returns & Exchanges

If you’re not satisfied with your purchase, you can return items within 14 days for a refund or exchange. Items must be unused, undamaged, and in their original packaging. Please follow our returns procedure, which includes contacting us via email with your order details, securely packaging the items, and shipping them to our return address. We will process returns within 7 days after receiving the items.

Contact Us

For any inquiries, please reach out to us at info@thomasonline.co.nz. Our customer service team is available to assist you with returns, payment issues, or any concerns you may have.

By using our website and making a purchase, you agree to these Terms & Conditions.