Contact Us

Thank you for viewing our website, it is great to see you! If you have any questions I am happy to help, send me through a message and I will reply as soon as I can! Kind regards, Kylie

Phone: 021 269 4754
Email: Address: Apotu Road, Kauri, Whangarei 0185

Customer service is our highest priority! While our online store is open for business 24/7, if you need to contact us by telephone, the best times are between 9:30am and 5pm Monday to Friday. We check our emails throughout the day and evening and always respond very quickly. We look forward to hearing from you.

Helpful Information About Us!

My name is Kylie and I am an Online mum based business in Whangarei. I have owned Thomas Online for 7 years, which I started it to help families like mine, trying to find certain Characters or Brands for their children.

All of our products are 100% genuine articles, purchased from the same suppliers as the big NZ stores. All my suppliers are New Zealand and Australia based. I guarantee no knock off products, just great prices!

We ship NZ wide from Whangarei and send our orders out within 24 hours sent by courier and delivered in 1 -3 working days. Shipping is $8.99 per order, including to rural addresses.

We proudly accept Direct Debit, Stripe, Paypal, Laybuy, AfterPay, Zip, Visa and Mastercard.

Do you Deliver Overseas? Yes we do! We are slowly expanding, so please send me a message, and I can update our website with the shipping capability to your country, with the courier charge (this rate is for under 2kgs).

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