Thomas Online Privacy Policy: Keeping Your Information Safe and Secure

At Thomas Online, safeguarding your personal information is our top priority. By choosing to shop with us, you agree to our privacy policy, which reflects our commitment to protecting your data and providing a secure shopping experience. Whether you’re browsing for kids’ toys, books, or partyware, you can trust us to handle your information responsibly.

Our Commitment to Your Privacy

We understand the importance of privacy in today’s digital world. That’s why we’ve established robust data handling practices that align with the highest standards in online retail. This policy outlines the type of information we collect, how it’s used, and the measures we take to ensure it remains protected.

Secure Payment Processing You Can Trust

To ensure the safety of your financial information, Thomas Online uses a secure credit card payment system hosted by Digital Payment Solutions (DPS). All online credit card transactions are processed through DPS, meaning we do not store or access your credit card details. This industry-leading security ensures peace of mind with every purchase.

How We Use Your Personal Information

When you place an order, the personal details you provide—such as your name, address, and email—are used solely for the purpose of processing your order. These details help us fulfill your purchase, deliver products, and provide customer support when needed.

For transparency, we retain transactional records as required by our financial institution and for compliance with legal obligations. However, rest assured that your data is never sold or misused.

Cookies: Enhancing Your Browsing Experience

Our website uses cookies to improve your shopping experience. Cookies are small files stored on your computer that help us recognize your browser and remember your preferences. They make it easier for you to navigate the site and keep track of items in your shopping cart.

You have the option to manage or disable cookies through your browser settings. However, please note that some features of our website—such as personalized recommendations or smooth checkout—may not function optimally without cookies. For a seamless experience, we recommend keeping cookies enabled.

Sharing Your Information: What You Need to Know

Thomas Online takes your privacy seriously. We do not sell, trade, or share your personal information with third parties, except for trusted partners who assist in the operation of our website. These partners, such as hosting providers and delivery services, adhere to strict confidentiality agreements.

We may disclose your information only in specific circumstances, such as complying with legal requirements, enforcing our policies, or protecting the rights and safety of our users.

Transparency and Control Over Your Data

At Thomas Online, we empower you to take control of your data. You can request access to the information we hold about you at any time or ask for it to be updated or deleted. For assistance, simply contact our customer service team.

A Safer Shopping Experience for Families

We know that many of our customers are parents shopping for their children. That’s why we’ve taken extra care to ensure our site is family-friendly and secure. From encrypted payment systems to confidential handling of your information, every step is designed with your trust in mind.

Why Privacy Matters to Thomas Online

As a proudly New Zealand-owned business, we understand the value of building trust with our local and international customers. By adhering to best practices, we aim to provide not only high-quality products but also a safe, enjoyable online shopping experience for all.

Managing Your Preferences

If you ever feel unsure about how your data is used, we encourage you to explore your privacy settings or contact us directly. Whether it’s about cookies, order details, or data retention, we’re here to answer your questions.

Your privacy is the cornerstone of our business values at Thomas Online. From secure credit card processing to transparent data practices, every measure we take is designed to protect your information and enhance your shopping experience.

Explore our wide range of toys, party supplies, books, and more, knowing that your personal data is in safe hands. Thank you for trusting Thomas Online—your go-to destination for high-quality, affordable products delivered with care.